Customer Service
1.These terms supersede all previous agreements.
2.Gift vouchers cannot be used for website transactions
3.We do not accept liability for damage or injury through misuse of products purchased.
4.Any damages or shortages should be notified to us within 7 working days, this does not affect your statutory rights.
5.Where parcels are delivered by courier, if the outer packaging is visibly damaged, the customer is requested to sign for the goods stating that the parcel was damaged. This will not affect customers statutory rights to a reasonable opportunity to examine the goods contained.
6.Designs and colour schemes may vary due to the manufacture and/or dye process of some items from time to time
7.Refusal of goods at the time of delivery will result in full postal charges being incurred by the customer. This includes sending back to source, except where the 7 day cooling off period is applicable.
8.Debt collecting agencies or court charges will be passed to the customer
9.Investigation of missing or delayed parcels will be pursued through normal channels before compensation is considered.
10.Where an item is to be returned where the customer is not at fault, postage reimbursement is limited to £10.00 in respect of the returned parcel.
11.Under the Sale and Supply of Goods Act 1994, we will always offer a refund, exchange, credit note or repair service where goods are not of satisfactory quality, fit for their purpose or have been mis-described.
12.Cash refunds are discretionary and are based upon circumstances of each case. Customers will receive credit notes on all other occasions. This does not affect your statutory rights.
13.Goods are subject to availability. We reserve the right to alter specifications and/or products without notification
14.An administration charge will be applicable (minimum of £10) at the discretion of the company where necessary e.g. account information for insurance purposes, tax, solicitor etc (not inc. p&p)
15.The title in all goods will remain the property of Ernest Newson until such time as payment is received in full.
16.Prices are subject to alteration without prior notice.
17.Back ordered goods will be despatched as soon as possible and will not incur additional postal charges
18.The customer will be entitled to a cooling off period of 7 working days after having received the goods or at any time prior to receiving goods, the cancellation should be notified in writing (includes fax or email). The cost of returning the product unless faulty, defective or not fit for its purpose will be at the customer’s expense.
19.Please note that courier charges may be applicable where customers require goods to be re-directed to an alternate address or where a further delivery attempt has to be made by the courier when the customer has been unavailable to accept the goods. Customers should be aware that we do not operate on a sale or return basis. This does not affect your statutory rights.
20.Returns can not be processed on a weekend.
Return Guidelines
If you are not happy for some reason with your purchase, you can return the items hassle free by contacting Ernest Newson
Our return guidelines only apply to items purchased from Ernest Newson. If you have purchased your goods from another distributor/Retailer you must contact them as we do not deal with Third Parties.
Please follow these guidelines to return goods:
1.All parcels must be returned with the postage pre-paid. We would recommend the use of a recorded delivery courier such as Royal Mail.
2.Once we have received the goods a member of the returns department will contact you. An appropriate means of credit will be applied unless an exchange was requested
3.Return the goods to our head office address which is supplied on the contact page